Using Knowledge Base, Forum, Submitting a Ticket & Logging into the Support Portal

Modified on Wed, 14 Jun 2023 at 01:27 PM

Knowledge Base and our Solutions Articles:

Using the Knowledge Base and our Solutions Articles is a great way to build on what you have already learned from the Plan Level training and the Club Role bases training. 

Feature Request Forum:

We created a forum that customers can use to submit feature request for software enhancements. Previous requests submitted to our form have already been logged for consideration. So you will not need to re-submit your requests.

Submit a Ticket: 

If you have exhausted the forums and knowledge base you can open a ticket and our support staff will be glad to assist you. Please remember that you must be logged in to the support portal to open a ticket 

Creating an account is really easy. You’ll find a Login/Sign-up portal at the top of the new Support page. If you have not created an account yet, go ahead and create one - you’ll enter your name and email address in the portal:

If you have ever sent in a ticket to the Support team, the system has already created an account for you using the email address you used when sending in the ticket. The system created a password for you as well, but if you do not have it handy, just click the “Forgot your password?” link below our social media links to reset it. If you are unsure as to whether or not you have account, just click the Login tab and enter your credentials there and reset your password. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article