Logging Into the Ticketing Portal

Modified on Thu, 21 Dec 2023 at 08:34 AM

Submitting a Ticket: 

If you have exhausted the Knowledge Base you can open a ticket and our support staff will be glad to assist you. Please remember that you must be logged in to the support portal to open a ticket. If you are a current customer and are able to access your Member Splash site, the fastest way to reach the ticketing portal is right from your dashboard. You'll now see a 'Help & Support' section under the Member Splash News widget. Click Submit a Ticket. That will take you to the 'Submit a New Ticket' screen.

If you haven't logged into the ticketing portal before, you will first need to create an account in the ticketing portal. You’ll find a Login/Sign-up portal at the top of the new Support page. If you have not created an account yet, go ahead and create one - you’ll enter your name and email address in the portal:

If you have ever sent in a ticket to the Support team, the system has already created an account for you using the email address you used when sending in the ticket. The system created a password for you as well, but if you do not have it handy, just click the “Forgot your password?” link below our social media links to reset it. If you are unsure as to whether or not you have account, just click the Login tab and enter your credentials there and reset your password. 

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