Checking in Guests and Purchasing Guest Credits at the Front Desk

Modified on Tue, 02 Apr 2024 at 11:43 AM

This Video shows the guest pass purchase process & the guest pass use process in 3 different setups. 

Guest Pass Purchase at the Pool


After you have followed the steps to Check in Members at the pool, follow these steps to add and accept payment for Guests. 

Once you have pulled up an account and selected members, you have the ability to add guests before completing check in. Click on the blue ADD GUESTS button to add guests, or purchase more credits.


A pop screen will be presented that shows available guest credits to use immediately or the ability to buy guest credits shown on the left. If an account has sufficient available credits, you select the number of credits required for entry based on your pre-determined guest pass fee schedule. 

For example adults may take 2 credits while a child takes 1 credit. After selecting the # of credits, you type the guests name and select the green + sign to add the guest. You do this for each guest noting that the available credits declines each time you add a guest. When complete select the blue SUBMIT button.

PURCHASING CREDITS: If the account did not have sufficient guest credits available, members can purchase them at the front desk. On the left hand side of the screen you can enter the number of credits they wish to purchase and indicate how they would like to pay. Hit the green PURCHASE button, collect the money if required, and the credits will immediately populate on the right hand side under Available Credits. Credits can be purchased by cash, check, credit or bill to account based on the settings that your club predetermined and set up in front desk settings.

Once guest names have been added to the checkin screen, hit the blue submit button and the pop up screen will be removed from view. Next, hit the green Complete Checkin button and you will see the names of the member and their guests display. Hit the green Submit button to complete the checkin process.

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