How Members Pay Bills from the Member Account Screen

Modified on Wed, 13 Sep 2023 at 07:18 AM

When a member purchases front desk guest credits or makes a purchase at the snack bar, an order is created in the system. When they opt to place these orders 'on account' as opposed to make the purchase via check, cash or credit card, the pool admin can send these on account bills right to the member's account. The member will see these bills on their Payment screen and can make a payment just like they did when purchasing membership dues. 

When members are notified of an outstanding bill, they can log into their accounts to pay them. Also, when the admin sends bills to members. the members will receive an emailed invoice that states:

Dear [Member's Name],

Your account at Sunny Day Swim Club has a current balance due of $10.00. To view an itemized list of unpaid charges login to your account [club website] and click on Payments -> Order History. To pay this invoice go to the Payments screen. 

1. The member will log into their account and click the PAYMENTS tab in the menu bar. 

2. Next, members will select Make A Payment from the dropdown list in the PAYMENTS tab. 

3. At the top of the next screen, members will see their outstanding bills displayed above any available products like guest pass products, or pavilion rental products. 

4. If the Member Splash Settings are set so that these bills are 'required' charges, members will not have to select the bills. The bills will display without checkboxes and will be automatically included in their purchase. If the pool admin has opted not to make bills required charges, they will display with checkboxes on the Make A Payment screen. 

If the bills are required charges, the member will scroll down to the bottom of the screen and select their desired payment method, then click the Next button.  

5. On the next screen, the member will see a list of their charges and can click the Edit Order button to go back a screen and make any necessary changes. Remember, if the bills are required, members will not be able to remove them from the payment screen. 

6. To complete the payment, members simply click the Submit Order button. 

How Members Can View Order Details Within Unpaid Bills

Members can see the items they purchased in unpaid bills right from their dashboard. 

1. Members navigate to the Payments tab in their menu and click Order History.

2. Then they can set filtering options for date range, payment method and payment status if needed and click the 3-dot menu on the right side of the screen. 

3. A pop up modal will display items purchased with details on quantity and price. 

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