While members do have the option of uploading their own photo files when they login to their accounts, it’s possible that the photo will include people other than the member (such as a family photo) or will be taken too far away to be effective for use as an ID photo. For these reasons, we recommend following the instructions below for snapping a head shot as part of the check in process at the beginning of the season or for new members who join after the season is underway.


Although many laptops are equipped with a built-in camera, clipping an external webcam on to the top of the laptop will let front desk staff take photos without having to turn the computer around to face the member. Any USB webcam will be compatible with the Member Splash platform. Please click here to see a list of recommended equipment, including a webcam for this purpose.


Step 1: Login to the Member Splash Dashboard


Step 2: Click on the Photos Tab


Select a camera from the drop down menu under Camera 1.  The built-in camera on your laptop and the webcam plugged into the USB port on your laptop should both be listed. The image of the member standing in front of you should now be in the camera frame on the right side of the page.


Choose a field to search by.  You may select either Last Name or Account Number from the drop down menu.  If you select Last Name, begin typing the member’s last name in the bottom box marked Search Term. The field will auto-search, so you can type just the first few letters of the person’s last name (such as “cur” for Currie) and all members with last names that correspond the the letters typed will appear in a list.  Select the member you wish to take a photo of.  Their name will now display in a gray box under “Selected Member”. 


Click on the blue “Shoot” box underneath the photo.  If the image is acceptable, click “Save”.  If not, click “Reset” to try again.


Once the image has been saved, return to the Checkin screen using the tabs in the upper right corner.  Choose a search field to find that member. Click on the member’s name in the list. Their new photo will now display on the far right side of the page next to their name and emergency contact information.