Getting a duplicate email error on new accounts

Modified on Wed, 19 Apr 2023 at 01:23 PM

This item impacts both the creation of accounts directly in the Member Splash system and on the Waitlist Form as well. 

Network WordPress sites use the email as a unique identifier for all account.  Because of this underlying logic no 2 accounts can have the same email address.  Where you will see this rule put into place is in when you set up new account  for a member that is already a member as a different club with our network. You will get a notification that says "this email is already in use". To get around this check do 1 of the following: 

  1. Use an alternate email address for the member.
  2. Have the member contact their current club and ask for the email address at that club to be changed to a different email or a junk email inserted (just closing the account will not work). 
  3. If your member uses a Google email account, there is an alias workaround you can use. Here is how it works:  If the member's Google email is the has several aliases that are associated with it. As such you can put in the address such as and it will send an email to This allows you to bypass the security check and still have Robert get emails from your club.    
  4. If your member has no email alternative and can't remember which club they are associated with, we can still help by letting them know the name of the club that has their email on file. Then the member can contact the club directly and proceed with #2 above.

Please note that these are workarounds to accommodate the larger WordPress rules.  As we grow bigger, we can appreciate the need to accommodate people having accounts at multiple of our customer clubs so it's certainly something that's on our radar but, given how complex it is to adjust how millions of unique identifiers work across the entire platform, it's not at all a quick fix that we can bang out on the spot. 

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