Member Splash Premium clients have the option of using the Member Splash email servers with both email accounts and forwarders. If your club is using this feature you can read how to manage the accounts here: Managing Email Accounts & Forwarders (Aliases)
There is a built in webmail client that lets you read and compose email messages via your browser but you'll most likely want to set up your computer and/or devices to fetch email. That's covered in the second section of this article. Another option is to add the address(es) to your existing Gmail, Yahoo! or other email account.
If you opt for that configuration your club emails will get automatically pulled into your existing email account so you only need to check one place. You can opt to have them go to a specific folder and/or given a tag so that it's easy to keep your personal and club email separate. You can also set up signatures and reply-to addresses so that you can send using the club email address.
Checking Email Using Member Splash Webmail
Every Premium account comes enabled with Roundcube webmail access. It functions just like the web version of Gmail. You access it at https://webmail.yourclubdomain.com. (or .org if that is your domain) Ex: If your club's domain is sunnydayswim.com then you access webmail at https://webmail.sunnydayswim.com.
You will be prompted to enter your email address and password.
The first time you log in you will be asked to choose a default webmail application. There is only one choice enabled, roundcube, so just select that.
When going to the new URL do NOT click the link, but copy and paste your URL (from above) into your browser.
Lastly bookmark the url for easier access
Club admins can always manage email accounts, including changing passwords, by logging into your Member Splash club website and visiting the Manage Email page.
Checking Email Using An Email Program (computer, phone, etc)
Most users will opt to add their club email account to whatever email program they are using on their computer and devices. If you log into webmail per the instructions above you can access a variety of one-click set up scripts that will connect your account to a variety of different devices automatically. You'll find these by scrolling down to Configuration Settings.
If you don't see your device listed or if you're having trouble with a script you can also simply enter the settings manually. In the screenshot below there are two options for Incoming Server: IMAP and POP. POP is the original method for delivering email messages. It involves transferring or copying an email message file from one computer (the email server) to another (or your device). It does not allow for synchronizing the status of messages between devices.
IMAP uses the email server as a central place to track each message. If you open an email on your laptop then it will show as read on your phone or tablet. If you delete one on your phone, it will be gone from your other devices.
Add an Account to an External Service
One of the easiest ways to use your club email is to simply set up an existing email account with one of the popular providers to fetch your messages. For example, suppose your personal email address is email@example.com. You can go into Gmail's settings and add the POP mail settings for your club email. Gmail will then check the club email server periodically for new messages and pull them into your inbox. You can set rules to automatically add a tag so that they are clearly identifiable. Instructions for three of the most popular services are here:
- Gmail: https://support.membersplash.com/support/solutions/articles/36000165353-using-gmail-to-check-pool-accounts
- Outlook.com: https://support.office.com/en-us/article/add-your-other-email-accounts-to-outlook-com-c5224df4-5885-4e79-91ba-523aa743f0ba
- Yahoo! Mail: https://help.yahoo.com/kb/SLN22048.html
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